Grievance Redressal
Last updated · June 2026
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, The Urban Dori has designated a Grievance Officer to address consumer complaints.
Grievance Officer
- Name: Saloni Bajaj
- Address: Sector 31, Gurugram, Haryana 122001, India
- Email: theurbandori@gmail.com (subject line: “Grievance”)
- Phone / WhatsApp: +91 87961 72472
- Hours: Monday–Saturday, 10:00–18:00 IST
How we handle complaints
We acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receipt. Please include your order ID, contact details, and a description of the issue so we can act quickly.
Seller of record
All products sold by The Urban Dori are handcrafted in India (Country of Origin: India). Seller of record: The Urban Dori, GSTIN 06GKZPS0528C1ZS.
For order issues that aren’t complaints — tracking, exchanges, damage in transit — our regular support on WhatsApp is usually faster.